Privacy Policy

Personal Information

• Full name, phone number, email address, and postal address when you book a diagnostic test or contact us
• Farm or property location for doorstep sample collection services
• Payment and billing information for processing test fees
• Communication records including WhatsApp messages, emails, and call logs related to service requests

Animal and Pet Owner Data

• Animal species, breed, age, sex, weight, and identification details (tag numbers, microchip IDs)
• Clinical history and symptoms as reported by the owner or referring veterinarian
• Diagnostic test results including blood reports, RT-PCR results, ELISA readings, histopathology findings, DNA profiles, and microbiology cultures
• Vaccination and treatment records when provided for context
• Herd or flock details for livestock health monitoring programs

Technical Information

• IP address, browser type, and device information when you visit pvdindia.org
• Pages visited, time spent, and navigation patterns on our website
• Referral source and search terms used to find our website

• Processing and delivering veterinary diagnostic test results accurately and on time
• Scheduling and coordinating doorstep sample collection from your farm, clinic, or home
• Communicating test results, reports, and follow-up recommendations via WhatsApp, email, or phone
• Generating certified diagnostic reports for veterinary clinics, insurance claims, livestock export documentation, and breeding certifications
• Maintaining records for quality assurance, internal audits, and regulatory compliance
• Improving our diagnostic services, website functionality, and customer experience
• Sending service-related notifications such as test status updates and report availability
• Responding to your inquiries, service requests, and support questions

• All personal and diagnostic data is stored on secure servers with restricted access controls
• Digital diagnostic reports are encrypted during transmission via secure channels
• Physical samples are handled, processed, and disposed of following standard veterinary laboratory protocols
• Access to patient and animal records is restricted to authorized PVD staff, partner laboratory personnel at Chaitanya Laboratory and Verity Vet Laboratories, and the referring veterinarian where applicable
• We retain diagnostic records for a minimum of 3 years to support follow-up care, insurance claims, and regulatory requirements
• Payment information is processed through secure third-party payment gateways and is not stored on our servers

We may share your information with

• Our partner diagnostic laboratories (Chaitanya Laboratory, Verity Vet Laboratories) for the sole purpose of processing your diagnostic tests
• Your referring veterinarian or veterinary clinic when they have initiated the test on your behalf
• Government authorities or regulatory bodies (such as IVRI, the Department of Animal Husbandry) when required by law or for disease surveillance and reporting obligations
• Insurance companies only when you explicitly request a certified report for a claim

We do not

• Sell, rent, or trade your personal information to third parties for marketing purposes
• Share your animal health data with pharmaceutical companies, pet food brands, or advertisers
• Disclose your information to any party not directly involved in delivering your diagnostic services unless required by law

• Our website uses essential cookies to ensure basic site functionality and security
• We use analytics tools to understand website traffic patterns, popular pages, and user behaviour in aggregate form
• No advertising or third-party marketing cookies are used on pvdindia.org
• You can disable cookies through your browser settings, though some website features may not function optimally

• Request access to the personal and animal health data we hold about you
• Request correction of any inaccurate or incomplete information in your records
• Request deletion of your personal data, subject to legal and regulatory retention requirements
• Withdraw consent for marketing communications at any time
• Request a copy of your diagnostic reports at any time during the retention period
• Lodge a complaint with the appropriate data protection authority if you believe your data has been mishandled

• When our technicians visit your farm, clinic, or home for sample collection, they may record the GPS location solely for logistics and service coordination
• Photographs of animals may be taken only with your explicit consent and only when necessary for clinical documentation
• All on-site data collected by our field staff is subject to the same security and privacy protections as data collected at our laboratory
• Our technicians carry official PVD identification and will never ask for information unrelated to the diagnostic service being provided

• Our services are intended for adults (18 years and above) who are animal owners, farm operators, or veterinary professionals
• We do not knowingly collect personal information from individuals under 18 years of age
• If a minor needs to book a diagnostic test, we require the involvement of a parent or legal guardian

• We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices
• Any significant changes will be communicated via our website and, where appropriate, through direct notification
• The "Last Updated" date at the top of this page indicates when the policy was most recently revised
• Continued use of our services after changes are posted constitutes acceptance of the updated policy